Policies & FAQs
We believe in clear communication, reliable service, and thoughtful care. Below you’ll find everything you need to know about working with Barksley and what to expect when trusting us with your pet and home.
Getting Started
Meet & Greet
We require a Meet & Greet for all new clients before beginning service. This allows us to ensure we are a good fit for you and your pet while learning about your pet’s routine, behavior, and health history.
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During the Meet & Greet, we will review care instructions and where pet supplies are kept, including food, leashes, litter boxes, and cleaning materials. Meet & Greets take place in your home and are scheduled with a manager and your primary pet sitter.
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A $22 deposit is required to schedule the Meet & Greet and will be applied in full to your first scheduled service. If services are not scheduled, the deposit is retained to cover our time.
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We require proof of a current Rabies vaccination for all dogs and cats over 6 months of age prior to the first service.
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Home Access
Clients must provide safe and reliable access to their home. We recommend providing two keys, a lockbox, or keyless entry.
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If we are unable to access your home at the time of a scheduled visit, the visit will still be charged in full.
Scheduling & Availability
When Can I Schedule?
Visits may be requested between 7:00am–9:00pm, seven days a week, including weekends and holidays (availability may be limited).
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We do not require a minimum scheduling commitment. Services may be requested as needed. We do not charge extra for as-needed scheduling.
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Last-Minute & On-Demand Requests
We understand that plans change and offer flexible scheduling whenever possible. Requests made with less than 24 hours’ notice will include a $5 Priority Scheduling Fee (applied per request, not per visit). This fee is non-refundable.
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Last-minute requests are not guaranteed and depend on staff availability.
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Do you require monthly scheduling?
No, we do not require that you schedule a visit unless needed. We encourage clients with more shy or fearful pets to schedule on a regular basis to help build and maintain a bond between your pet and your pet care team. This will allow your pet to feel more comfortable and less stressed when you are away.
Do you charge more for as-needed scheduling?
No, we charge the same rate whether you schedule on a regular basis or on as-need basis.
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What if I'm delayed getting home?
We understand travel delays happen. Simply request additional visits and we will do our best to accommodate. Please also send us a message or text message so we can work on your request immediately.
Cancellations & Holidays
24-Hour Cancellation Policy
We require at least 24 hours’ notice for cancellations. Visits canceled within 24 hours of the scheduled start time will be charged in full and are not eligible for rescheduling or refunds. Visits canceled with more than 24 hours’ notice may be rescheduled or issued as account credit.
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Holiday Policy
Our observed holidays include: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving (the day before, day of, and day after), and Christmas (the day before, day of, and day after).
A $10 holiday fee will be added to each visit scheduled on these dates.
Holiday visits require at least 72 hours’ notice for cancellations. Visits canceled within 72 hours will be charged in full. Holiday scheduling is limited and available to current clients only.
Pet Care Policies
Pet Behavior & Safety
Clients must disclose any history of aggression or behavioral concerns. We do not accept pets that are a current safety risk. We reserve the right to refuse or discontinue service if a pet poses a danger. In such cases, the visit will still be charged.
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Veterinary Emergencies
In the event of a medical emergency, we will attempt to contact you immediately. If you cannot be reached, we will seek care from your preferred or nearest veterinary provider. All veterinary costs are the responsibility of the client.
Weather & Safety
The safety of our team and your pets is our top priority. In severe weather or unsafe conditions, visits may be delayed, shortened, or rescheduled. We will communicate any changes as soon as possible.
Payments & Services
Payment Policy
Invoices are sent through our scheduling software and are due two days prior to the first scheduled visit. All services are prepaid. We accept credit card and secure bank transfer payments.
Tipping
Clients may tip at their discretion. We do not automatically include a tip on the invoices unless the client requests the auto tip feature be turned on for their account. Clients may add a tip to any invoice before or after services are completed. Tips go 100% to your pet care professional.
Do you offer discounts?
No, we do not offer discounts or package pricing.
Frequently Asked Questions
Why choose Barksley?
Barksley has been a trusted dog walking and pet sitting service in Richmond since 2017. Our team is made up of experienced, trained, and reliable employees (not contractors), and we are fully insured and bonded. We have a business license through the county of Henrico.
We focus on building strong, trusting relationships with pets using positive reinforcement techniques. After every visit, you’ll receive a real-time update with notes and photos, along with responsive communication whenever you need it.
What services do you provide?
We offer private in-home dog walking and pet sitting services with 30, 45, or 60-minute visit options. Each visit is fully customized to your pet’s needs and may include walks, feeding, medication, playtime, litter box care, and companionship.
How do I get started?
Complete our New Client Form and we will respond as soon as we are able. We’ll schedule your Meet & Greet and walk you through everything needed to get started.
What areas do you service?
We serve many Richmond neighborhoods, including Church Hill, Rocketts Landing, Downtown, Southside, Northside, The Fan, Museum District, Willow Lawn, Tuckahoe, Short Pump, and surrounding areas.
Service availability may vary, so please complete the New Client Form to confirm.
How does dog walking work?
Each visit is tailored to your dog’s needs. Dog walking visits may include going on a walk, yard play, fresh water, and treats. You’ll receive a detailed update and photos after each visit.
How does pet sitting work for dogs?
Each pet sitting visit includes feeding, offering water, potty break or a walk, and companionship. We do not charge extra for medication administration. We also will bring in mail and packages, turn on/off lights, open/close blinds, and water plants, as requested. You’ll receive a detailed update and photos after each visit.
Dog pet sitting typically includes 3–4 visits per day. Visits can all be the same amount of time (30 minutes, 45 minutes, or 1 hour) or can vary. We encourage longer visits for feedings or for extra walking, play time, or cuddles.
For three visits per day, we typically visit 1) Early Morning 7-9am, 2) Mid Afternoon 1-3pm, and 3) Late Evening 7-9pm.
For four visits per day, we typically visit 1) Early Morning 7-9am, 2) Early Afternoon 11am-1pm, 3) Late Afternoon 3-5pm, and 4) Late Evening 7-9pm.
How does pet sitting work for cats?
Each pet sitting visit includes feeding, refreshing water, scooping the litter box, and companionship. We do not charge extra for medication administration. We also will bring in mail and packages, turn on/off lights, open/close blinds, and water plants, as requested. You’ll receive a detailed update and photos after each visit.
Cat pet sitting visits are usually 1–2 times daily.
Do you provide care for puppies, kittens, and senior pets?
Yes. We tailor visits for puppies (including basic training support and potty routines), kittens (including socialization and playtime), and senior pets (including mobility support, medication, and gentle care).
Can you care for pets with medical or special needs?
Yes. We have experience with medications, insulin, mobility limitations, and more. We will review your pet’s needs to ensure we can provide proper care.
Do you offer dog training?
We do not provide in-person training, but can maintain routines and reinforce behaviors using positive techniques. We also offer access to online training through SpiritDog. Learn more here.
Do you have breed or behavior restrictions?
We do not restrict based on breed or temperament. However, pets that pose a current safety risk will not be accepted. All behavioral history must be disclosed.
What types of pets do you care for?
We care for dogs, cats, rabbits, reptiles, birds, fish, and other small animals.
